Shipping Policy

Last Updated: July 5, 2026

Thank you for shopping with Aviona Home. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below before placing an order.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, holidays, or unforeseen circumstances, processing times may be extended.

Shipping Times

Estimated delivery times are as follows:

• United States: 7–20 business days

• Canada: 7–20 business days

• Europe: 7–20 business days

• Australia & New Zealand: 10–25 business days

• Rest of the World: 10–30 business days

Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary depending on product availability, destination, customs clearance, weather conditions, carrier performance, and other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout unless otherwise stated.

From time to time, Aviona Home may offer promotional free shipping on selected products, regions, or campaigns.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 72 hours for tracking information to become available after shipment.

Shipping Delays

Although we strive to deliver orders within the estimated delivery windows, delays may occur due to circumstances beyond our control, including but not limited to:

• Customs inspections

• Carrier delays

• Severe weather

• Public holidays

• High shipping volumes

• Transportation disruptions

• Other unforeseen events

Aviona Home cannot guarantee specific delivery dates and is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Any additional shipping or handling costs resulting from incorrect address information may be the responsibility of the customer.

Lost, Damaged or Delayed Packages

If your order is lost, damaged, or significantly delayed during transit, please contact us at info@velmaya.com.

Each case will be reviewed individually. Depending on the circumstances, Aviona Home may, at its sole discretion, determine the most appropriate resolution. This may include assistance with the shipping carrier, a replacement, store credit, or another suitable solution where applicable.

Aviona Home reserves the right to determine the appropriate resolution based on the circumstances of each case and any information provided by the shipping carrier.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

While we will make reasonable efforts to accommodate your request, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Aviona Home

Operated by: Velmaya Commerce LLC

Location: Florida, United States

Email: info@velmaya.com