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Frequently Asked Questions
Our products are selected with everyday pet use in mind. However, pets should always be supervised when using toys, chew products, or other accessories that may be bitten, pulled, or damaged.
It depends on the product. Each product page clearly indicates whether the item is designed for dogs, cats, or both, along with any size or usage recommendations.
Please check the size guide and product measurements on the individual product page before ordering. If your pet is between sizes, we generally recommend choosing the larger option.
Most of our products are designed for easy everyday care. Cleaning instructions may vary by product, so please check the care information provided on the individual product page.
Our products are selected for regular everyday use. Durability can vary depending on your pet's size, activity level, and chewing habits. No pet product is completely indestructible.
For toys, chew items, and products that can be bitten or pulled apart, we recommend supervising your pet during use. Remove the product if it becomes damaged or shows signs of excessive wear.
Each product page includes information about recommended pet size, intended use, and key features. If you're unsure which option is best for your pet, feel free to contact us and we'll be happy to help.
Delivery times can vary depending on the product and destination. You can find the estimated shipping time and available delivery options on the product page and during checkout.
Please contact us as soon as possible with your order details and photos of the item. We'll review the issue and help make it right.